FAQs
How do I place an order?
Binea offers you flexible ordering either via the internet or via email.
To order on the internet, please select your items and purchase them by
clicking the “Buy Now” button next to them. When you are done, click the
“Checkout” button available from every page to view your selection. Review
your selection and make changes if you wish. Once you are happy with your
selection, click the “Send Payment” button to send your payment and complete
your order. An email of your order confirmation will be sent to your provided
email address.
Can I place a telephone order?
We are unable to accept telephone orders at this time. However, we will
accept your order via email. Send us your order via our webform
or send us an email to service@binea.com and we will contact you to
confirm your order and arrange payment with you.
What payment methods do you accept?
We offer you a very diverse range of payment methods to suit your needs.
You may pay using your credit/debit card, cheques and postal orders.
Please visit our payments details page for full details of our available
payment methods and how you can pay with each one.
How secured are my card details?
Our card processing is carried out via 128 bit encryption which guarantees
safety of your details. Your credit card information is collected directly
on the secured servers of Protosys and is sent directly to them. At
no time do we see or handle your credit card information. This method
of sending your details to us ensures they do not end up in the wrong
hands. Although we give you our assurance that using your credit card
on our site is safe and secured, if you do not feel comfortable using
your card online, then please consider our other payment methods. Please
visit our payments details page for
full details of our available payment methods and how you can pay with
each one.
What is the cost of postage?
We sell both to the UK and overseas. A flat rate postage cost is charged
for both UK and overseas orders. Find out more by visiting our shipping and
delivery details page for full details of our available shipping
methods and costs.
What if I am not happy with my purchase?
For your peace of mind, we guarantee that all your orders from us are
covered by our no quibble 14 day return policy. Please visit our detailed
returns policy page for more information.
Do you gift wrap?
Presentation to us is vital. We package your orders with the greatest
care and wrap each item individually in its own separate gorgeous Binea
complimentary box. Optionally, if your order is a gift, you may request
to have a personal message handwritten on our special gift tag for that
personal touch. All these you get at no extra cost. Visit our gift wrapping
page for detailed information.
What if my order is not in stock?
We make every effort to advertise only goods we have in stock. However,
if for any reason, a purchased item is not in stock we will inform you
without delay and offer you the option to cancel or to place a backorder.
Should you prefer a refund, your refund will be processed immediately.
If you prefer to place a backorder, your payment is still refunded but
we will keep you on our backorder list and you will be sent an email
notification once the item is restocked.
Still need more information?
Please contact us via our webform found at the following link contact
us or send us an email directly to service@binea.com. We promise
to respond within 24hrs.
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